Orders may be placed online, by phone, messenger, or in email. All orders will be confirmed by Treats By Torie via phone or in person. Orders will have their spot reserved upon payment of 25% of the total order. Remaining 75% will be due 3 business days before the order is scheduled for pickup or delivery. Treats By Torie LLC reserves the right to decline an order at our discretion, but will not discriminate due to age, race, religious or other preferences and rights. Efforts will be made to connect you with another local baker who can help you in the event that we cannot.
Delivery of orders:
Customer pickup is allowed and encouraged, but Treats By Torie LLC will ask that you sign a waiver that once you leave the property the goods are 100% your responsibility. Basic instructions will be given to help ensure safe transport.
We offer delivery within 15 miles of our facility for $5. Anything beyond that distance will be charged an additional $5 for every 10 miles up to a maximum delivery distance of 35 miles. For wedding cakes there will be a starting rate of $75 delivery fee, and increase based on delicacy of the product, distance to venue, and time needed to assemble at the venue.
We take pride in our products. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up) of your concern and return your dessert to us. We will give you credit for the amount returned for use toward a future purchase. You must bring receipt of purchase with you.
Treats By Torie LLC understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email (firstname.lastname@example.org) prior to 2:00 pm, 2 business days before your event. All changes must be handled directly with a representative of Treats By Torie LLC and confirmed. Treats By Torie LLC reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 24 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to the discretion of Treats By Torie LLC, to change or otherwise offer any other options to the customer. Special orders (Highly Customized) that are not picked up within 48 hours will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Treats By Torie LLC and stored until further notice from customer. Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, cookie, or other baked item that is not picked up or delivered within 48 hours after the arranged time and you will NOT be refunded due to the above rules.
Wedding and Groom’s cake cancellations:
Wedding deposits are non-refundable & non-transferable (Deposit is deducted from the wedding cake balance only). Any Wedding or Groom’s cake orders cancelled 2 weeks prior to your wedding date will receive only a 75% refund on any payments made beyond the deposit. Any Wedding or Groom’s cake orders cancelled less than 1 week prior to your wedding date will receive no refund on any payments made beyond the deposit.
Change Order policy:
There will be a $15 fee for any changes that are requested within 24 hours of the time arranged for pickup or delivery.
Highly Customized Orders:
Highly Customized orders include wedding cakes, groom’s cakes, sculpted or hand-painted cakes, and decorated cookies. The latest time available to order a Highly Customized order is the Wednesday prior to the weekend required at noon. The above Order Cancellation Policy will apply for those situations. During peak holiday season Treats By Torie LLC reserves the right to adjust the cut-off date if orders have exceeded our production capabilities.
Decorations and Coloring:
We will do our best to match any requested color or design. We are limited to the fact that we are dealing with icing and coloring that can fade due to light and temperature so we do not guarantee an exact match. Also due to the nature of drawings, we will make our best representation of what is requested but are again limited by the nature of our product.
Personal Information Uses and Privacy:
Personal Information is that which can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. Treats By Torie LLC may collect certain personal information from customers, business partners, employees and candidates for employment. Treats By Torie LLC does not collect personal information when you visit this website unless you choose to provide such personal information.
Treats By Torie will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to deliver products/services to you, to bill you for products/services you purchased, and to provide ongoing service and support. Occasionally we may use your information to contact you for marketing and quality assurance purposes. Personal information collected online may be combined with information you provide to Treats By Torie LLC through other sources such as trade shows and/or our advertising campaigns.
Treats By Torie LLC will not share personal information with third parties. Treats By Torie will not sell, trade or lease your personal information to others. We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record on our server logs from your browser including your IP address, cookie information and the page you visited. We will not sell your personally identifiable information to anyone.
Treats By Torie LLC is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, we employ reasonable security measures to prevent unauthorized access including Internet firewalls and anti-virus protection.
All products are made in a private home not subject to state licensing or inspection.
Changes to this Statement:
Please note that this Policy may be subject to modifications from time to time. Any significant changes to this policy will be posted here. Treats By Torie LLC encourages you to periodically review this policy to be informed of how we collect, use and protect your information.